Fujitsu eyes Celonis’ process mining a key tool for data-driven management

Find your way on a metro map

Fujitsu Chief Information Officer Yuzuru Fukuda says process mining is like finding a route to a destination on the tangled Tokyo subway.

"A decade ago, finding a way to your destination on the subway was time-consuming. But today, you can easily find the best route with a smartphone. The same is true for navigating business processes," says Fukuda.

Fujitsu has partnered with Celonis to combine Fujitsu’s data science technology with the global software company's process mining technology to help customers reform their business processes.

Fukuda shared the stage with Celonis co-founder Bastian Nominacher at a conference in Munich in November 2023. The Fujitsu executive explained how Celonis' latest solution, the Celonis Process Intelligence Graph (*1), is helping to optimize his company's data processes.

(*1) Celonis Process Intelligence Graph visualizes processes in key systems, including Enterprise Resource Planning and Customer Relationship Management systems.

Digital Twin evolves with AI

The Celonis Process Map speeds up value creation by accelerating the extraction of transactional data and the identification of the appropriate use cases that capture value.

"The system allows you to analyze your company's performance on a map as if it were a digital twin of your organization," says Fukuda. "You can check service maintenance, financial status, and other processes in your company by at any time on this dashboard."

Fukuda also suggested that generative AI could even improve data visualization capabilities.

"Generative AI will significantly speed up cycle analysis to find optimal routes. Considering options, making decisions, and executing them."

The chief information officer also said that improvements through AI could help solve societal challenges, namely achieving sustainability goals related to people, prosperity and the environment.

DX project "Fujitra" for company-wide transformation

Data-driven management has always been important to Fujitsu. The company is driving Fujitra, a company-wide transformation project to become a global DX company.

"The right mix of tools, skills, and mindset is needed to make such a transformation successful," says Fukuda.

"Process mining is one of the best tools for leveraging data-driven management and transforming ourselves. To reap the real benefits, we need to change existing mindsets, which is no easy task."

Beyond data-driven management

According to Fukuda, Fujitsu has more than 4,000 internal IT systems worldwide, but most of them are siloed. He explained that the company is trying to standardize and improve the management and business processes that run on them under the slogan "One Fujitsu.”

"It's more than an IT project," says Fukuda. "It's a management project to develop into an organization run by data-driven management."

The Fujitsu CIO says that Fujitsu plans to widely share its experience with data-driven process and management reforms as use cases. He also says that the company will work with others as a trusted partner not only in Japan but also on a global scale. (*2) He added that the company plans to support the growth of our customers and remain committed to strengthening the partnership with Celonis.

(*2) Fujitsu is Celonis’ Global Alliance Partner “Platinum Level” since January 2024.