82 percent of workers feel positive about GenAI

82 percent of workers feel positive about GenAI

With our Fujitsu Technology and Service Vision, we craft a dynamic narrative that envisions the future we aspire to build alongside our customers and partners. To gain valuable insights, we regularly conduct surveys. This year, we surveyed almost 4,000 European workers in multiple sectors and different levels of seniority on the impact of Generative AI (GenAI) at work. The results of the survey were presented during an exclusive event in the Netherlands by Frits-Jan Groenewold, Strategic Pursuits Leader Fujitsu BeNeLux.

Key findings of the survey

• 82% of workers feel positive about GenAI
• 80% of employees believe their leadership has a clean, well-communicated strategy for GenAI rollout
• 62% of senior leaders report their organizations are using Microsoft Copilot
• 82% of employees feel that digital workplace services including GenAI should be personalized for specific roles and needs
• 20% of people aged 43 to 58 use GenAI multiple times a day, compared to just 9% of those aged 18 to 26.

For Groenewold, these are the two most appealing take aways from the survey:

1. People really embrace GenAI
2. The significant increase in productivity of almost 5 hours a week.

Watch after-movie with these and other quotes from our experts:

GenAI changes how the world works

The conclusion of the survey is that GenAI is changing how the world works. There are many AI tools, such as Fujitsu Kozuchi. With Kozuchi organizations can swiftly and securely integrate GenAI with business specific databases into their operations and deliver personalized business outcomes.

Save time and money with Fujitsu’s Digital Assistant

At the same event Karl Verhulst, Presales Lead, Automation & Delivery Enablement in Global Delivery Fujitsu, demonstrated the power of the Digital Assistant with real demos for example on how to create an out of Office supported by Emi (Fujitsu’s Virtual Agent), or how to book a business trip and obtain specific answers from internal knowledge articles. As Verhulst would say:

“GenAI allows our Digital Assistants to become more human. Making them more humans, makes engaging more enjoyable. And by doing more work, the Digital Assistant becomes better.”

Fujitsu’s Customer Experience Center can resolve user requests without delay and help users find the right answers for challenges they have, in their own language.

GenAI-powered Digital Assistants can reduce 25% in run costs for companies with over 4.000 tickets a month, are available 24/7 and they have multi-language support.

Implementation takes around three months, followed by three months for the AI agent to settle in. After that, companies begin to see measurable benefits. A continuous improvement process extends the Digital Assistants scope and accuracy.

Reach out to us if you want to learn more or visit our Digital Workplace website.