Putting Transport Solutions on the Right Track with Fujitsu Actlyzer Platform

Disruptions are also a cause of frustrations for Transport Operators. They lead to challenges in optimising service delivery, planning for workshop operations, and can lead to potential fines from transport departments for not meeting the service level agreements targets.

Across the Asia Pacific, transport operators are always seeking to drive customer satisfaction and reduce, if not remove, delays. For freight operators, this means ensuring goods arrive when they are supposed to, which allows effective scheduling of delivery services. For passenger operators, it is about customers feeling confident they will get to their destination on time.

While operators will do what they can, there will always be factors outside their control. Fujitsu tries to minimise these disruptions through innovation. We support customers globally to allow better management of these external factors.

External Factors

From our customers, we’ve learned the key factors outside the operators’ control are:

- Incursions by trespassers, be it track or tunnel incursions in rail, depot incursions for bus, and so on - especially when police get involved;
- Objects on the road/track/waterway;
- Drivers providing the proper support and assistance for all abilities;
- Suicides or attempted self-harm;
- Unruly passenger behaviour onboard or at platforms/stops/wharfs, interfering with services and causing delay.

While there will always be unruly passengers and issues, if operators can prevent or quickly resolve the situation (without police assistance if it would have been needed) then this would be a great outcome that keeps services moving and passengers on their way as quickly as possible.

Supporting the team

Fujitsu has developed the “Fujitsu Actlyzer” solution, an AI Technology that can recognise human behaviours. Deployed to utilise existing or newly deployed CCTV cameras at fixed locations (stations, stops, wharfs, etc) and mobile locations (on board services). Actlyzer does not replace the important work of control room operators, instead, Actlyzer supports their work by alerting them to the possibility of adverse behaviour, and letting them make further decisions on what needs to be done. This lowers the risk of staff missing something if they are having to monitor multiple cameras, and also lowers fatigue levels within the control room – allowing staff to focus on only those incidents that the need to. Some of the other advantages of the solution are:

- More timely responses to incidents such as removing objects or people from locations or the police/security attending to disruptive passengers;
- Being ready to offer support to customers with accessibility needs prior to the service arriving. This lessens the impart on schedule and also provides a better experience for the passenger. Drivers and staff can prepare ahead of time the equipment needed or leave a station slightly earlier for the anticipation of a longer wait time at the next stop;
- Prevent some incidents from occurring such as potential suicides.

While AI alone cannot completely prevent incidents occurring, it can significantly contribute to their reduction, and the impact of them when they occur. This means more efficient journeys, happier customers, and more productive operators.

Fujitsu has proven itself as a provider of innovative and purpose-led solutions for customers to better manage factors in their operational control. From using Machine Learning to predict when proactive maintenance should be provided to rolling stock, rail lines and terminals, to leveraging the power of Quantum and digital twin to optimise the running of services, Fujitsu never stops powering transformation.

To learn more about transport solutions that can put you on the right track, click here