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Putting Transport Solutions on the Right Track with Fujitsu Kozuchi Platform

June 2, 2023

It’s a feeling we’ve all experienced – train delays. Delayed or cancelled services are a major driver of distrust and dissatisfaction for passengers. It takes away a sense of control over the journey and shifts travellers back towards cars. Think how many times you’ve decided to just order a ride instead. Further, these disruptions can lead to potential fines from transport departments for not meeting the service level agreements targets.

Across the Asia Pacific, rail operators are always seeking ways to drive customer satisfaction and reduce, if not remove, delays, and ensures on-time operations. For freight operators, this means ensuring goods arrive when they are supposed to, which allows effective scheduling of delivery services. For passenger operators, it is about customers feeling confident they will get to their destination on time.

While rail operators will do what they can, there will always be factors outside their control. Fujitsu tries to minimise these disruptions through innovation and support customers globally to allow better management of those factors outside their control.

Contents

External Factors

From our customers, we’ve learned the key factors outside the operators’ control are:

  • Track and tunnel incursions by trespassers, especially when police get involved;
  • Objects on the tracks;
  • Drivers needing to support and assist people with disabilities on the platform onto and off the train;
  • The potential of self-harm;
  • Unruly passenger behaviour on trains and platforms.

    • While there will always be unruly passengers and issues, if train operators can prevent or quickly resolve the situation (without police assistance if it would have been needed) then this would be a great outcome that gets the trains moving and passengers on their way as quickly as possible. One way rail operators can drive this efficiency and reliability is through camera footage.

    Eyes on the tracks

    Fujitsu has developed the “Fujitsu Kozuchi” solution, an AI Technology that can recognise human behaviours. Deployed as CCTV cameras on stations, carriages, and unmonitored hotspots, or used in front of the train means:

  • Staff won’t have to continually monitor CCTV footage as they’ll get notifications from Kozuchi;
  • More timely responses to incidents such as removing objects or people from the tracks or the police/security attending to disruptive passengers;
  • Being ready to offer support such as people needing assistance onto the train, where there are now station staff present. Drivers can prepare ahead of time the equipment needed or leave a station slightly earlier for the anticipation of a longer wait time at the next stop;
  • Prevent some incidents from occurring such as potential self-harm.

    • While AI alone cannot completely prevent incidents occurring, which would delay trains on the network, it can achieve a significant reduction in delays and dwell times. This means more efficient journeys, happier customers, and more productive train operators.

    Fujitsu has proven itself as a provider of innovative and purpose-led solutions for customers to better manage factors in their operational control. From using Machine Learning to predict when proactive maintenance should be provided to rolling stock, rail lines and terminals, to leveraging the power of Quantum and digital twin to optimise the running of services, Fujitsu never stops powering transformation.

    To learn more about transport solutions that can put you on the right track, click here.